Politique de garantie

Shark SUPs Warranty

Warranty Periods

Shark SUPs provides a 3-year warranty on all brand-new inflatable paddleboards.
All accessories are covered for 12 months.

Warranty periods are measured from the date you receive your goods

General Warranty Terms and Conditions

The Shark SUPs warranty applies only to items purchased directly from Shark SUPs or from an authorised retail partner.

Shark SUPs is not responsible for any costs, losses or damages incurred as a result of a warranty claim.
Warranty applies to the original purchaser only and is non-transferable, unless required otherwise by local consumer law.

If a product needs to be returned for assessment, you must use the returns label supplied by Shark SUPs Customer Service.

• For purchases under 6 months old, Shark SUPs will provide a prepaid drop-off label.
• After 6 months, the customer is responsible for return postage and must use a tracked service.
• Shipping fees are non-refundable.

Original packaging should be used where possible. If unavailable, the customer must provide suitable replacement packaging to protect the goods in transit.

Warranty Coverage

The Shark SUPs warranty covers manufacturing defects only, such as:

• Seam leaks or structural failure
• Faulty valve performance
• Internal material faults that affect performance or safety

If a covered issue is confirmed, we will either repair the product or replace it new-for-old.
If a repair is the most suitable solution, we will arrange this quickly.
If replacement is required, a board will be dispatched once the defect is verified.

Replacement boards are covered for the remainder of the original warranty period, starting from the original delivery date.

Rail Edge Disclaimer

All Shark SUPs boards include a premium 1000-denier rail edge for enhanced durability and stiffness.

It is completely normal for the outer rail colour (orange) to show scuffs, marks or cosmetic abrasion in areas where the board is:

• dragged on the ground
• rolled for packing
• transported or handled
• rested on abrasive or uneven surfaces

These cosmetic marks do not affect performance, are expected with normal use, and are not covered under warranty.

Board Registration

If your board was purchased directly from Shark SUPs or from an authorised retail partner, your order confirmation acts as your warranty and no registration is required.

Repairs and Sustainability

Where damage occurs, Shark SUPs aims to keep your board on the water and out of landfill.

Once damage is confirmed and a valid purchase is verified, Shark SUPs will:

• Provide spare parts or repair materials free of charge, and
• Supply details for approved repair centres that can carry out the work.

Accidental damage, impact damage, misuse, or storage-related issues are not covered under warranty but can often be repaired by a professional service centre.

In some cases, replacement parts may be supplied without the need for a return, in line with our sustainability commitment.

Product Disclaimer

Shark SUPs boards are produced using a blend of precision manufacturing and skilled hand assembly.
Because of this process, small cosmetic variations may be present, such as:

• Minor glue residue or faint marks
• Small cosmetic blemishes
• Slight visual imperfections that do not affect board performance

These are normal characteristics of hand-finished production and not considered defects.

If you believe your item has a problem, Shark SUPs will review it and advise whether it affects function or quality.

Warranty Exclusions

The following are not covered under the Shark SUPs warranty:

• Cosmetic marks, scratches, scuffs or minor blemishes
• Rail-edge abrasion caused by rolling, dragging or normal transport
• Damage caused by misuse, impact or accidents
• Damage caused during transport/holidays due to insufficient packaging
• Damage from solvents, adhesives or chemical exposure
• Damage caused by anything other than material or workmanship defects
• Consequential or incidental damages
• Boards purchased from non-authorised sellers
• Damage caused by impact with rocks, docks, the ground, other boards or objects
• Damage caused by use outside the board’s intended purpose
• Heel dents or pressure dings
• Damage caused by inappropriate storage, including temperatures above 32°C or below 0°C
• Sun damage or delamination caused by overheating while not in use
• Damage caused by wave impact or scraping the lake/sea floor
• Damage caused by storing a wet board in a sealed space
• Damage to fins or fin boxes caused by impact
• Any modification or alteration not authorised by Shark SUPs in writing

If any unauthorised modification is made to the product, all warranty coverage becomes void.

Shark SUPs may refuse a warranty claim where there is evidence of fraud, misuse, deception or damage inconsistent with a manufacturing fault.

Returns Under Warranty

Warranty return items must be shipped within 7 days of receiving a returns label.

Once received, items undergo routine inspection.
Depending on the stage of your warranty:

• Up to 60 days: Refund or new replacement may be offered
• 60 days to 6 months: A new replacement may be offered
• 6 months onwards: A like-for-like refurbished replacement may be offered

Exchanges are subject to availability. If the original item is out of stock, a suitable alternative solution will be provided.

Processing may take up to 14 days once the return arrives at our warehouse.

Order Cancellations

If you’ve changed your mind and wish to cancel your order, you have up to 30 days to do so. All returns must be authorised by Shark SUPs before sending any items back. Return shipping costs are the responsibility of the customer.

Items must be returned unused, with all original packaging and contents intact.
Please note that inflating the SUP is considered use, and the item will no longer qualify as unused.